Engagement. I had a conversation with one of my customers regarding one of his board members and how this person openly states that if he is working on his smart phone during a board meeting, he is not to be interrupted. It was a rather shocking conversation, as it seemed as if the board member considered the emails and conversations on his smart phone as more important than the face-to-face meeting with the nonprofit! Since the Board of Directors are responsible for the strategy, budget and all fiduciary responsibilities, it was sad to see that this board member did not feel compelled to become engaged in the conversation at hand.
Technology. Smart phones have clearly changed our lives. We use it not only to make phone calls, but to check our emails, take pictures, tweet and send text messages and essentially communicate with others. In some ways, our society has given us permission to have dual conversations and consider our primary conversations or commitments as secondary.
Distractions. Unfortunately, the distractions caused by the smart phones have only made it an excuse for people to become less engaged in important conversations around the table. Whether the table is a dinner table at home or at a restaurant or the table is at a board meeting at the office or the workplace, even when people are physically in the room, they are not engaged in the immediate conversation and the tasks at hand.
Communication Powerhouse Tip of the Week: Engagement requires focus. Engagement requires true communication which includes eye contact, facial expressions and vocal variety with your fellow teammates, board members or associates. Smart phones with all their technological wizardry cannot replace direct human contact and engagement. It’s time to join the conversation.
- What are you doing to create focus in your communication with others?
- Have you observed your behavior when using your smart phone?
- Are you using it more to communicate with others than with the people who are in the same room with you?
I look forward to hearing your thoughts and comments below.